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COMPLAINTS

Do you have any comments, complaints or feedbacks regarding the electrical services, oil and gas local business development (LBD) or any other general queries related to the energy sector? Please tweet or tag us on Instagram using #eidpmo_complaints or use the online form. ***Please note that we take your privacy very seriously and any complaints will be treated anonymously. Therefore we seek your cooperation in providing us with your details that will enable us to contact you.


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 Recent Complaints

Name:Muhd. Nurul Hidayat
Complaint:Hanya ingin mahu mengetahui... Adakah kami harus membuat permohonan baru untuk mengikuti kursus PPK itu? Kenapa kami yang telah mendaftar semasa market day yang lepas belum lagi dipanggil. Hanya ingin pencerahan saja.
Date:23/11/2017 02:17 PM
Date Of Issue Closed:-
Name:Concerned Station Manager
Complaint:To Head of Downstream

im expressing my concerns regarding the Arahan-arahan Penjualan Minyak Gasolin dan Disel which was published by PU/EDPMO/EIDPMO in various years starting from 2006 as the first directive and up to 2012 as the fifth additional directive.

i would like to bring it to your attention, as of current there are plenty of stations in the Brunei Muara District especially in the Mukim Kilanas/Mulaut/Bebatik/Lumpas/Jalan Muara/Mukim Jerudong/Tg.Nangka who are in breach of this Fuel Directives especially selling it those who are foreigners, foreign registered companies, foreign registered vessels and etc. i have read thoroughly these directives and until today, i have never seen an enforcement team doing random inspection to ensure compliance.

My question to you, (i believe YMC is out of the pic) is what are the consequences for breaching these directives for these Retail Stations??
In terms of HSSE, what is the direction of Mr.S?? Please have some sense of urgency for HSSE issues which are in your control i believe. With that in mind, i do believe a dialogue between EIDPMO and the Retail Station Owners/Managers should take place immediately and coming up with strict consequences. #wearelosingsubsidy

Ps, plenty of Drum Runners are feeding the Temburong Bridge Project using subsidised rates.
Some stations are making 30cents a litre margin from selling to these middle mens.

THEY MAKE BND0.30 A LITRE!! 200,000 litres a day. Do the MATH

i will stop here. if there are no immediate action/intervention from EIDPMO by this week.
i will raise this above minister level.

i will not email/call further to provide details. it is your role to investigate
Date:23/11/2017 12:00 AM
Date Of Issue Closed:-
Name:A bit faith left
Complaint:Assalamualaikum..
Terlebih dahulu saya ingin memohon maaf jika huraian terlalu panjang dan lemah dalam tuturbahasa. Saya 33 tahun, ibu kepada 2 org anak (11thn&3thn) telah kehilangan suami,keluarga dan pekerjaan mengakui akan apa yg berlaku ini adalah slh sndiri iaitu mempercayai bertemu cinta sebenar dgn rakan kerja(malaysian) yg mana cuma bertahan 2tahun+. Di ringkaskan, sekarang keluarga saya  berpihak kpd bekas tmnlelaki dan tidak mengambil peduli malah enggan menerima saya dan anak untuk tinggal bersama. Saya (tidak bekerja) menumpang di kediaman adik angkat sementara anak sulung habis psr. Passport kami 3 beranak telah d sembunyi dan saya juga telah cuba membuat aduan ke pihak tertentu tapi gagal kerana di nafikan oleh keluarga sendiri. Apakah tindakan saya selanjutnya? (Job application was sent frequently, hoping to be hired a.s.a.p so i can prepare yr7 things for my eldest)
Date:22/11/2017 01:20 PM
Date Of Issue Closed:-
Name:Jobconcern
Complaint:Dear Eidpmo,

Minta tolong kepada yg berkenaan agar membuat tindakkan terhadap this cmpany, durang ani selalu menindas us local especially the chinese management, kalau kn buat keputusan ikut suka durang saja .ramai pekerja local inda berpuas hati dengan cara durang ani, buleh dtg interview pekerja2 local disana kalau kn mau tau lebih lagi...
Kasihani th kami ani, bekeraja banar2,kna jnjikn mcm2 tpi nada pernah ada positive respond dri durang, kalau bab mencari silap bukan main ni durang ani, please buat lawatan and interview local workers! We will share to you how they treat us!
Date:17/11/2017 05:21 PM
Date Of Issue Closed:-
Name:Job seeker
Complaint:Assalamualaikum,

kan bertanya arah Eidpmo apakah tindakan Eidpmo mengenai jabatan/company menghire orang pakai main tolong saudara atau kawan n while the truth is mereka inda layak mendapat that position dan ada yg lebih layak lagi. is there a law or an audit untuk check this jabatan or company to get rid of this corruption? kesian untuk orang belajar tinggi2 and kerja keras untuk dapatkan the job but reality nya the job sdah kena reserved  dgn batuan saudara atau 'orang dlm'. mcm mana brunei economy kan maju kalau mcm mani? when people yg inda layak memgang jawatan atu'. tadi saya mendapati ada boyfriend n girfriend dapat kerja at this jabatan  at the same time same place same position, its very odd cemana boleh atu? indakan gf n bf dpat position sama at the same time pegawai lagi tu  n mcm pakai orang dlm durang dpt kerja atu n they have zero knowledge about that industry . padahal ada lagi orang lebih layak memegang that jawatan. is there a division or audit untuk check pegawai2 di jabatan or company on how they hire people?
Date:16/11/2017 02:37 AM
Date Of Issue Closed:-

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